Case kits
For when one letter is not enough. The first dispute letter is free on the refunds page and always will be. A kit adds the next steps. Templates and information, not legal advice.
Choose your country
- United States case kitCAPE declaration, CBP Form 19 (protest) · 6 deadlines · phone script
- European Union case kitRefund routes · 1 deadlines · phone script
- United Kingdom case kitBOR286, C285, BOR286 / C285 · 1 deadlines · phone script
- Canada case kitB2G · 1 deadlines · phone script
- Australia case kitRefund routes · 0 deadlines · phone script
You may not need one
For a single small fee, such as one post office handling fee, the free letter is usually enough. Buy a kit only if the amount at stake is clearly larger than its price and the free letter has not worked.