Australia case kit
For when the free letter has not worked: everything you need to follow up, escalate and use the official route, in one place. Templates and information, not legal advice.
You may not need this. For GST charged at checkout on a low-value order (the seller refunds it), the free letter is usually enough. Buy the kit only if the amount at stake is clearly larger than its price.
What is inside
- Evidence checklist. What to gather before you write or call, so the first reply can be a decision.
- Follow-up letter. For when the carrier or seller has not answered your first (free) letter.
- Escalation letter. A formal complaint asking for a final answer, naming the official route you will use next.
- Official form walkthroughs. Which form or route applies, when, where to file and the deadline, with the official link.
- Deadline calendar. Every legal clock for the country, and how to turn them into calendar reminders on your device.
- Phone script. What to say, what to ask for, and what to write down during the call.
Routes covered
- Australia: refunds above A$1,000 Unconfirmed (abf.gov.au)
- Australia: GST charged at checkout (ato.gov.au)
Get the kit
Not on sale yet. These templates are waiting for review by a qualified lawyer. Checkout opens after that review.
Not legal advice
Parcelsline is not a law firm, carrier, customs authority or broker. You adapt and send everything yourself. Nothing in the kit guarantees a refund.
Free preview: evidence checklist
- Order confirmation showing whether GST was charged at checkout
- For orders over A$1,000: the import declaration details or broker invoice
- Proof of payment
- Proof of return and the date, if you sent it back
- Tracking history screenshots from the official site
Deadlines in the calendar
No statutory consumer clock was verified for this destination. Ask the carrier how long it will keep the parcel.
You can already add these to your calendar for free from the decoder.
Fees it helps with (examples)
- Import processing charge (electronic declaration): A$0 up to A$1,000; A$50 above A$1,000 and under A$10,000; A$152 from A$10,000 (sea, air or post). Documentary lodgement costs more. (abf.gov.au)