Buyer guides
Answers to the questions people search for when a parcel is stuck or a fee appears. Each guide is built from the sourced knowledge base and links to the right tool.
- Why is my package held at customs in the US?What a US "held in customs" status means, the real CBP deadlines, carrier fees and what to do next. Sourced, Oct 2026.
- Royal Mail "Fee to Pay": what it is and how to check itWhy Royal Mail asks for a Fee to Pay on parcels from abroad, what it includes, the 21-day window, refunds via BOR286 and how to spot fake fee texts.
- Canada Post customs fee: what you pay and whyWhen Canada charges duty and tax on parcels, the Canada Post C$9.95 handling fee, courier brokerage, the US-goods surtax and how to dispute with Form B2G.
- The EU €3 customs duty on small parcels (2026)How the EU €3 duty per item works since 1 Jul 2026, with VAT, IOSS, the confirmed €2 fee and national extras.
- US de minimis suspended: what the $800 change meansThe US $800 duty-free de minimis is suspended for all countries and modes. What it means for parcels, which tariffs apply by origin and who collects them.
- The EU €2 handling feeLive since 1 Nov 2026: €2 per distinct item at any value, on top of the €3 duty. Never refunded. Worked example and sources.
- Italy’s €2 fee is postponed, and may be cancelledItaly’s €2 per consignment is not charged in December 2026. Possible from 1 Jan 2027. A budget bill proposes repeal.