Parcelsline
Rules as of 9 Nov 2026 · data v2026.11.12-r3 · next review 16 Nov 2026 · sources

Canada case kit

For when the free letter has not worked: everything you need to follow up, escalate and use the official route, in one place. Templates and information, not legal advice.

You may not need this. For a single C$9.95 Canada Post fee, the free letter is usually enough. Buy the kit only if the amount at stake is clearly larger than its price.

What is inside

  1. Evidence checklist. What to gather before you write or call, so the first reply can be a decision.
  2. Follow-up letter. For when the carrier or seller has not answered your first (free) letter.
  3. Escalation letter. A formal complaint asking for a final answer, naming the official route you will use next.
  4. Official form walkthroughs. Which form or route applies, when, where to file and the deadline, with the official link.
  5. Deadline calendar. Every legal clock for the country, and how to turn them into calendar reminders on your device.
  6. Phone script. What to say, what to ask for, and what to write down during the call.

Routes covered

Get the kit

Not on sale yet. These templates are waiting for review by a qualified lawyer. Checkout opens after that review.

Not legal advice

Parcelsline is not a law firm, carrier, customs authority or broker. You adapt and send everything yourself. Nothing in the kit guarantees a refund.

Free preview: evidence checklist

  • The Canada Post or courier invoice/notice, including the casual-goods transaction number if shown
  • Order confirmation with price, shipping and where it shipped from
  • Where the goods were made (relevant for the US-goods surtax)
  • Proof of payment of the item and of the charges
  • Tracking history screenshots from the official site
  • If returned: proof of return and the date

Deadlines in the calendar

  • Ask CBSA for a review (re-determination) within 90 calendar days Unconfirmed (cbsa-asfc.gc.ca)

You can already add these to your calendar for free from the decoder.

Fees it helps with (examples)

  • Canada Post handling fee: C$9.95 per item when duty or tax is charged. (cbsa-asfc.gc.ca)
  • DHL Express Canada customs clearance: 2.75% of duty and tax, minimum C$18.00 for customers without a DHL brokerage account. (mydhl.express.dhl)

Canada rules in full →