Customs fee scams
How to tell a real import charge from a fake text.
Last reviewed 9 Nov 2026 · knowledge base v2026.11.12-r3 · Not legal, tax or customs advice.
Red flags
- An unexpected text or email saying a parcel is held and a small fee is due, with a link. Sources: consumer.ftc.gov, fcc.gov
- USPS does not text payment links. Sources: uspis.gov
- Royal Mail publishes examples of fake messages. Sources: royalmail.com
What to do
- Type the carrier's address yourself and enter the tracking number there. Report US texts to 7726 and ReportFraud.ftc.gov. Sources: fcc.gov, consumer.ftc.gov