Refunds and disputes
Refuse, dispute or reclaim, by country.
Last reviewed 9 Nov 2026 · knowledge base v2026.11.12-r3 · Not legal, tax or customs advice.
Before paying
- If a charge is wrong or you no longer want the item, you can usually refuse it; it goes back to the sender and you ask the seller for a refund. Sources: dhl.com, personal.help.royalmail.com
After paying
- UK: BOR286 for Royal Mail/Parcelforce; C285 for couriers. Claim the Royal Mail handling fee from Royal Mail. Sources: gov.uk, gov.uk
- US: carrier dispute; CBP protest within 180 days of liquidation. IEEPA duties paid before 24 Feb 2026: UPS refunds the payer after CBP pays UPS, FedEx has a portal, DHL generally refunds automatically; importers of record use CAPE. Sources: cbp.gov, ups.com, ieepa-refunds.fedex.com, dhl.com, cbp.gov
- Canada: Form B2G for casual imports, including the US-goods surtax. Sources: cbsa-asfc.gc.ca
- Netherlands: within 90 days after return; PostNL objections go through its chatbot after paying. Ireland: Revenue's refund route. Sources: douane.nl, postnl.nl, revenue.ie
- Handling fees are generally not refundable (USPS explicitly says so). Sources: pe.usps.com
- The EU €2 Union handling fee (live 1 Nov 2026) is never refunded, even if the goods are faulty. Sources: eur-lex.europa.eu, revenue.ie